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Hosts are the first and last people that the customer sees. Our hosts are the first, and last point of contact for our guests. Making customers feel welcome and appreciated is the core duty of this position. At Wings, a host:
- Greets and welcomes all customers immediately upon arrival and verifies the number in their party
- Determines special needs, such as high chairs, special menus, etc.
- Collects payment from customers immediately, in accordance with established cash handling procedures
- Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces food and beverage features
- Keeps hostess area stocked and clean
- Handles incoming telephone calls immediately, and takes to go orders as appropriate
- Maintains proper supply of clean menus
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
- Assists service personnel in clearing and setting tables
- Performs cleaning and stocking duties as assigned
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complains received
- Assists other service personnel as needed
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